FAQs
Ordering Online
Do I need an account to place an online order?
You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.
Can I change or cancel my order after I have placed it?
If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we are unable to change/cancel an order once it has been shipped.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we are unable to cancel an order once it has been shipped.
I didn't receive an order confirmation.
Please contact us at info@byeweekstyle.com and we will ensure everything is correct and provide you with your order confirmation. We kindly advise you to check your spam inbox as well.
Sizing
What size should I order?
Please refer to the size guide on the product page. If you still need assistance, please contact us at info@byeweekstyle.com and we will be happy to help you save time on returns and lower our environmental impact by guiding you to the right size.
If my size is out of stock, how can I be notified?
We suggest clicking “Notify Me” on the product page and signing up to receive an email if the item becomes available at a later date.
Where can I find the size guide?
You can find our size guide on every product page, located just above the size selection.
Payment
What payment methods do you accept?
We accept most credit cards, PayPal, Apple Pay, Google Pay and Klarna in selected countries. At checkout you will see the options available in your country.
Is it safe to use my credit card online at Byeweek?
Your personal online security is very important to us. To ensure your shopping experience is safe we do not process or store any payment information in our database, and only work leading payment providers in transferring information to process your orders.
In which currency will my purchase be made?
We charge in the currency you have selected while shopping. Please note, all subscription orders (including add-on purchases) are charged in USD.
When will I be charged?
You will be charged as soon as your order is complete. However, if you choose to pay via Klarna you will be charged according to your selected payment plan.
Can I save my credit card details?
If you place an order, you can choose to store your credit card details for smoother checkout on future purchases. To ensure your safety, we do not store any payment information in our database, its fully encrypted and only available to our payment service provider.
Why was my payment declined at checkout?
If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at info@byeweekstyle.com and we will do our best to assist you.
How do I apply a gift card/voucher?
All gift cards and vouchers can be applied at checkout. If you experience issues, please confirm the spelling or expiration date. For further assistance, please contact us at info@byeweekstyle.com.
Shipping and Delivery
How do I track my order?
You will receive an email with tracking information once your order is shipped.
When will my order arrive?
We aim to ship all orders as soon as possible. The regular processing time is 1–3 business days, and the estimated delivery depends on your country and selected courier. During sales periods, delivery may be delayed. Please also double check that your phone number and address is correct before placing the order for quicker processing.
How do I collect my order?
Depending on your chosen shipping method, it will either be delivered to your door or at your nearest collection point.
Is my package insured?
All items are insured against theft and accidental damage while in transit from our warehouse to your shipping address. Once the items have been delivered and signed for, they are no longer covered by insurance.
If you are unavailable, you can choose to waive the signature via the delivery partner platform. Please note, if a signature is not collected you agree to our terms and conditions and assume full responsibility for any loss or damages that occur.
Returns and Exchanges
What is the return policy?
Our return window is within 14 days of receiving the order. A return fee will be added, which will be deducted from the refund amount. Products must be returned unworn, unwashed, in their original condition, and with all tags attached. Returns of multiple orders should not be combined, resulting in longer processing. Please note that underwear (all bottoms in our underwear categories), can only be returned if the packaging is un-opened. Due to the intimate nature of undergarments, a broken package cannot be resold. Please double check the size and style before opening the product.
Is there a return fee?
Yes, a return fee will be charged based on the shipping return label charge, which will be deducted from the refund amount.
Can I return an item that I received as a gift?
As long as you have the order number and email address used to place the order you can return your order.
Will I be refunded for the full amount of my order?
When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refunded and a return fee will be deducted from the refund amount.
When should I expect to receive my refund?
When we have received and processed your return, you will receive an email notification. Normally, it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.
We aim to refund you as soon as we receive your return, but the very latest within 14 days after having received the return.